We welcome any suggestions or feedback to improve our service. Please feel free to advise any suggestions or feedback to any of our staff. Alternatively you can put your suggestions into writing by completing our feedback form available at reception or online – feedback form.
We take complaints seriously, and endeavour to respond to your query or situation promptly, professionally and in a courteous manner. If you are unhappy with any aspect of your care or our service please speak with our Practice Manager or your Doctor. You can also put your concerns in writing by completing our online feedback form or emailing firstname.lastname@example.org. If you require further assistance, or you feel your complaint has not been met with an adequate response, contact the Health Care Complaints Commission by phoning: 1800 043 159. More information is available at their website www.hccc.nsw.gov.au.